We Are ConnAct

Your customers. Your operations. Our commitment
Since 2020

ConnAct delivers telecom sales, customer support and quality assurance services. From inbound enquiries and outbound sales calls to order processing, issue resolution and quality assurance, our Karachi-based call center team works as an extension of yours.

Founded in 2020, we have built our experience supporting U.S. telecom sales and service operations. Today, we offer customer-facing and administrative support tailored to each client's workflow.

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OUR SERVICES

What We Do

A customer enquiry needs a clear answer. A sales opportunity needs the right follow-up. An order needs accurate processing. ConnAct brings these activities together through dedicated people, defined processes and hands-on supervision.

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Lead Generation & Appointment Setting

Connect your sales team with qualified prospects.

  • Identify relevant prospects.
  • Qualify leads through targeted outreach.
  • Schedule sales appointments.
  • Follow up to maintain interest.
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Telecommunication

Top-notch telecommunication service that amplifies your success.

  • Proficient conversation conducting.
  • Increasing revenue with authentic leads.
  • Elevating your productivity potential with reliable back-office support.
  • Every detail counts, and our quality assurance team ensures to take a closer look at each one of them.
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Inbound & Outbound Contact Centre Services

Handle enquiries, sales calls and follow-ups with trained teams.

  • Manage incoming enquiries.
  • Handle inbound and outbound calls.
  • Follow up with customers.
  • Run outbound sales campaigns.
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Customer Support & Help Desk

Support customers through calls, email and chat.

  • Assist customers over the phone.
  • Respond to email enquiries.
  • Provide live chat support.
  • Escalate issues to specialists.
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Quality Assurance & Call Monitoring

Improve service quality through call reviews and coaching.

  • Monitor customer interactions.
  • Assess performance against standards.
  • Identify areas for improvement.
  • Provide coaching and feedback.
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Back-Office & Order Processing

Manage records, orders and daily administrative tasks.

  • Maintain accurate records.
  • Process customer orders.
  • Handle administrative tasks.
  • Support front-line teams.
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OUR PROCESS

Built Around The Way You Work

Discover our hassle-free process, crafted to ensure your project's success, from beginning to successful launch.

Dedicated teams
People trained on your services, systems and customer expectations.
Relevant operating hours
Schedules aligned with your campaign and customer coverage requirements.
Hands-on management
Supervision, feedback and escalation processes that keep daily work accountable.
Clear reporting
Agreed measures that help you review activity, service quality and outcomes.
Flexible support
A service scope that can evolve as your workload and priorities change.

You don’t think your way to creative work. You work your way to creative thinking.

Since founding ConnAct in Karachi in 2020, I have focused on building a dependable team to support our clients’ sales and customer operations. Our experience with U.S. telecom campaigns has shaped the way we work: clear responsibilities, hands-on supervision and regular performance reviews.

Our Pakistan operations remain central to service delivery. As we strengthen our U.S. business relationships, we will continue developing the people and processes that support our clients from Karachi.

Syed Kumail Abbas
Founder & CEO

At ConnAct we're not just connecting we're pioneering the future of connectivity.

Our journey has been driven by a commitment to excellence, operational efficiency, and building lasting relationships. Through strategic sales initiatives, innovative solutions, and streamlined operations, we strive to deliver exceptional value to our clients and partners. As Director of Sales and Operations, I am proud to lead our dedicated team in driving revenue growth, strengthening customer relationships, and ensuring sustainable success through continuous improvement and collaboration.

Syed Farhan Ahmed
Director Sales & Operations

Life At ConnAct

We cultivate a positive work environment by continually seeking opportunities to provide our employees with well-deserved breaks. Take a look at the smiles we have captured from our happening events.

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Our Karachi Operation

Based in Karachi, Pakistan, our team supports U.S. telecom campaigns through inbound and outbound sales, customer support, order processing and quality assurance.

Pakistan

Karachi, Pakistan
Our service delivery team supports U.S. client operations from our Karachi office.