Industries We Support
From the first enquiry to service activation, we help customers explore telecom plans, place orders and stay informed every step of the way.
Support for U.S.-focused telecom campaigns, including customer enquiries, inbound sales, lead qualification, order processing and follow-up. Campaign delivery follows the applicable client instructions and approved service information.
Discuss Your Telecom CampaignHelping customers schedule installations, confirm appointment details and understand activation steps, with updates to keep them informed until their service is connected.
Installation & Activation SupportWe handle inbound enquiries and outbound calls to support your telecom sales and customer engagement.Our agents explain service plans, qualify leads and capture orders using approved information.We manage callbacks, appointments and follow-ups to keep customers informed and enquiries moving forward.Each interaction is documented with clear call outcomes and activity reporting.
Discuss Sales SupportResearch, appointment setting, customer communication and administrative support for teams that need additional operational capacity.
Customer Care & Service SupportWith an unwavering commitment to exceeding your expectations, ConnAct is the right partner for you. Connect with us today, and bring your digital goals to functionality.
Since founding ConnAct in Karachi in 2020, I have focused on building a dependable team to support our clients’ sales and customer operations. Our experience with U.S. telecom campaigns has shaped the way we work: clear responsibilities, hands-on supervision and regular performance reviews.
Our Pakistan operations remain central to service delivery. As we strengthen our U.S. business relationships, we will continue developing the people and processes that support our clients from Karachi.
Syed Kumail Abbas
Founder & CEO
Our journey has been driven by a commitment to excellence, operational efficiency, and building lasting relationships. Through strategic sales initiatives, innovative solutions, and streamlined operations, we strive to deliver exceptional value to our clients and partners. As Director of Sales and Operations, I am proud to lead our dedicated team in driving revenue growth, strengthening customer relationships, and ensuring sustainable success through continuous improvement and collaboration.
Syed Farhan Ahmed
Director Sales & Operations
